Return & Refund Policy

At Kuntala Creations, we want you to love every purchase you make. If you're not completely satisfied, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item received is damaged or defective.

• You received the wrong product.

• The product is significantly different from what was described.

To be eligible for a return:

• The item must be unused and in its original condition.

• All original packaging, tags, and accessories must be included.

• Clear photos or videos of the product must be provided during the return request.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

• Used products

• Products damaged after delivery

• Products without original packaging

• Clearance, sale, or promotional items (unless damaged or incorrect)

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be processed within 5–7 business days.

• The amount will be credited to the original payment method or provided as store credit, depending on the payment mode.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and an unboxing video.

After verification, we will provide:

• A replacement product, or

• A full refund if replacement is unavailable.

Return Shipping

• If the return is due to our error (wrong or damaged product), return shipping costs will be covered by us.

• For all other approved returns, shipping charges may be deducted from the refund amount.

Contact Us

For return or refund requests, please contact us with your order number and details.

We are committed to providing a smooth and transparent shopping experience for every customer.